Privacy Policy

PHOENIX PRACTICE is a Psychology and Psychotherapy and Supervision referral service, providing access to a wide range of professional therapists and supervisors for the provision of Psychological evaluation, consultation and therapeutic services to Individuals, Children, Adolescents, Couples, and Families.

PHOENIX PRACTICE is a partnership between Niamh de Rossa and Helena Texier. We are conscious of the sensitive nature of the work and service provided. We abide by General Data Protection Regulations and ensure the protection and security of any personal data that is held by Phoenix Practice.

We are committed to protecting your privacy and security. Please read the following carefully so that you are aware of the steps we take to protect your privacy, the information we collect and how it is used. By engaging with Phoenix Practice, you are accepting the terms of this privacy statement.

What Data do we collect?
We collect basic personal information in service of the primary task providing the service for which you have contacted us. Personal information held may include the following: name, address, telephone number, date of birth, email address, and any other data that was provided at the point of scheduling the initial consultation. This information is maintained on a secure password protected database (on encrypted hardware) along with a single piece of special category data, the reason for referral.

Phoenix Practice does not hold records of notes of the therapy sessions that are carried out between clients and therapists. Individual therapists are independent practitioners in their own clinical settings.

Why do we collect data?
The personal data collected is primarily used to enable referral to an appropriate therapist. We also use some of the data for the purpose of anonymised auditing of referrals in any one year. This will be treated with the utmost confidentiality and used only for quantitative analysis purposes.

How long is data held by us?
Personal data provided at the point of referral in paper form held centrally by the Practice is kept for 1 year, after which it is securely shredded. Personal data in electronic form is held in a secure database for 5 years and then securely deleted. Individual Psychologists/Psychotherapists have their own policies in relation to file retention and disposal.

Your rights in relation to your personal data

You have a right to request access to the personal information that Phoenix Practice holds about you by making a subject access request.

If you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information.

You have a right to request that the processing of your personal information for specific purposes is restricted.
If you wish us to delete your personal information, you may request that we do so.

Sharing your data

The data collected is used to enable onward referral to an appropriate therapist. Every therapist will also have their own GDPR policies, procedures, and practices in place.

Confidentiality is paramount throughout our service.

There are few exceptions. These concern cases where life is endangered, or where to do otherwise would be in contravention of current legislation.

Website Enquiries

Your name, email-address and phone number will be used only to communicate directly with you about services for which you have indicated an interest. Your email is never added to any distribution lists. We ask that you restrict the content of your email to the minimum required for us to arrange an appointment for you or contact you.

PHOENIX PRACTICE is subject to the requirements of the General Data Protection Regulation 2018 (GDPR) and the Irish Data Protection Act 2018 and the Children First Act 2015.